Review sites like Yelp, Angie’s List and Trip Advisor have taken off because consumers value customer service above just about everything else. People used to rely exclusively on face-to-face interactions for recommendations and warnings. Today, 90% of consumers say they go online for that type of information. In fact, 88 percent of people who read online reviews report they trust online reviews as much as personal recommendations.
People typically write review because they have a strong emotional reaction to a service encounter – whether the event was positive or negative. C&L Auto Body has been in business since 1970. We started in Arcadia and have since moved to our current location in the city of Covina. Throughout the years, our top priority has been to provide excellent service with a smile to thousands of San Gabriel Valley customers. Our mission is to make every customer feel like part of the family. So, we are grateful for online and in-person customer reviews which reflect our success in this regard.
Sample Comments From C&L Clients
- I can’t thank you enough for all that you and C&L have done for me and my family.
- We appreciate the care and professional detail you gave to our car.
- Most of all we appreciate your thoughtfulness.
- The work done by you at C&L will be professional, reasonably priced and above and beyond my expectations!
- My 98 Buick Regal looks like it’s in “showroom condition.”
- Your customer service is awesome!
- (Dealing with C&L) was such a nice experience.
- Thank you so much for the amazing job you did on my car.
- My car looks beautiful!
- (My experience at C&L) reflects that you are your staff stand by the quality of your workmanship and make customer satisfaction a priority.
- I would recommend C&L without hesitation.
- I was treated like part of the family.
- It is a big relief and comfort to know that we have found a good, reliable company for our future (auto body) needs.
- Thanks as well for giving me a restoration that exceeded my expectations and own meager abilities!
- Read more reviews here.
Customer Service
We value our clients’ comments because they reassure us that we are meeting our primary goal to provide awesome customer service. While smart business owners value customer service, let’s face it; in 2017, it’s obvious that some companies don’t care about customer satisfaction. If you don’t believe us, just take a trip to a big box store and ask for help. Valuing profit above all else leaves consumers feeling as though the only thing that matters about them is their money.
This is how Entrepreneur Magazine explains the phenomenon: “Clearly, for anyone who is serious about ‘making it,’ so to speak, it’s imperative to realize the utter importance of rock-solid customer service. It’s not just about the customer always being right. It’s about treating your customers like you’d treat your family. And that doesn’t happen by talking down to them or looking for any possible way to extract more money from them. It happens by truly going out of your way for them and adding enormous amounts of value to the equation.”
Ways We Go Out of Our Way to Provide Excellent Customer Service
We:
- Strive to return your car to pre-collision condition.
- Work with clients and their insurance companies, we arrange a rental car to keep them on the road while we work on their vehicle.
- Offer free local pickup and delivery.
- Help guide clients through the claims process, so they know what to expect from insurance companies before, during and after their vehicle repair. Our staff members personally advise clients about vehicle and paint care as well as applicable warranties upon vehicle delivery.
- Invested in a commercial paint booth to demonstrate our commitment to full-service for customers in an around the Covina area.
- Love classic cars. So, we are always happy to estimate the cost to refurbish classic cars. We love helping our clients get them out of the garage and onto the road or exhibition circuit.
- Our Covina location is clean and comfortable, which is unlike other auto body shops. We set it up and maintain it. We encourage you to drop in for a cup of coffee and say hi to Sergio, Maurice, or Sandra!
The “go-to” location for auto body repair and classic restoration in the San Gabriel Valley, since 1970, C&L Auto Body is known for our attention to detail, courteous service, and fair and affordable prices. If you select C&L to repair your car, our concierge service will help make your entire auto body repair process easy on you. We will even help you arrange for a rental car and deal directly with your insurance company. C&L Auto Body is owned and operated by the Buonsanti family, who strives to treat clients like family. Come by the shop 781 E San Bernardino Road in Covina, contact us via email today, call (626) 445-6630 or visit www.CandLAutoBody.com.