The pandemic and associated lockdown orders are keeping millions off of the road this holiday season. Nevertheless, millions of cars will travel between now and New Year’s Day, whether on their way to Grandmother’s house for a Thanksgiving or Christmas meal, the grocery store or to work at essential jobs. And when cars traverse roadways, accidents happen. If you find yourself in the unfortunate position of being involved in a car accident, you’ll be looking for an auto body repair center to handle the repairs. But how should you choose the best shop for the job? In this blog post, we cover the top 5 questions you should ask of any potential auto body shop.
What Questions to Ask an Auto Body Shop
What is their reputation?
Check Google reviews, Yelp, and Carwise. But, more importantly, ask around. The collision centers that have managed hundreds or thousands of repairs will have an equal number of happy or unhappy customers, most of whom are willing to share their experiences.
How do they communicate with customers?
The service professionals at DG Collision Center in Covina offer concierge service. This sets us apart because it translates to full management of your auto body experience. So, as soon as you call us, we start working directly with associated insurance companies. We help direct everything, including rental car pickup and drop-off. This takes the burden off of our clients and rests it squarely on our shoulders.
Is the shop preferred? Is that a good thing?
Auto body shops that work directly with insurance companies represent the interests of the insurance company rather than individuals. In other words, their goal is to save the insurer as much money as possible. If you work with these shops, you won’t be the priority. At DG Collision, we work on behalf of our customers. So, you can rest assured we order Original Equipment Manufacturer (OEM) products rather than discounted knock-off replacement parts. Our loyalty lies with our clients rather than with insurance companies. Since it is your right to choose the auto body shop that you want, don’t fall prey to pressure from your insurer to go with one of their “preferred” shops. They prefer them because these shops save them money rather than guaranteeing you high-quality repair.Does the collision center offer an app?
With COVID-19, auto body shops should offer customers myriad options for managing repairs. At DG Collision Center, we incorporate social distancing measures to keep staff and customers safe. What’s more, we offer digital options, so you can manage almost every step of the process from the comfort of your own home. In fact, we have an app for doing just that! All you need is a mobile phone, so you can take and send pictures of your vehicle. We will take it from there.
Will my car look like it used to, before the accident?
In many cases, our clients rave about the fact their cars look better when they leave our shop than they did before the accident! Although we can’t guarantee that will be the case with your car, we warranty all of our work. And we do our best to make sure we don’t just meet but exceed your expectations.
About DG Collision Center in Covina, California
If your car has been damaged in a car accident, DG Collision Center in Covina, California, can repair it for you. We are your one-stop-shop in Covina for auto body repair after car accidents and auto restorations. Our highly trained team includes specialized technicians. We work directly with all insurance companies. This enables our customers to file a claim without even needing to be present. Additionally, if you don’t want to leave your home in Covina right after the accident, you can request an online estimate for auto body repairs or any other auto restorations. We have a smartphone app that allows us to provide estimates without coming to your home or place of business. We pride ourselves on providing excellent service.
